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BPO Industry Daily

Outsourcing Trends in Education Sector

The growing complexity in admissions and increasing learner expectations have made education contact center outsourcing a crucial operational decision for educational institutions. Providers like Genpact are tasked with ensuring governance and accountability in student support workflows while adapting to the demand for consistent service across various channels. A well-structured outsourcing model can stabilize operations, enhance service consistency, and improve oversight during peak periods, leading to better student experiences and enrollment outcomes.

Genpact's Strategic Hiring Initiatives

Genpact is actively recruiting for the position of Associate in Content Moderation, aimed at fresh graduates from the 2022 to 2026 batches, based in Hyderabad. This role highlights the company's strategy to leverage technology and AI in business processes. The job focuses on reviewing content to maintain quality standards and improve user support, emphasizing analytical thinking and adaptability in a fast-paced environment.

Genpact Stock Market Analysis

Genpact Limited has received a 'Hold' recommendation from several brokerages, with an average price target of $39.33. Recent adjustments have seen TD Cowen raise its target to $43.00 and Citigroup set a neutral rating at $36.00. Despite market fluctuations, Genpact has maintained strong quarterly earnings and continues to offer a dividend of $0.1875, reflecting a commitment to shareholder returns.

Leadership Changes at Teleperformance

Teleperformance has reported a year-over-year revenue decline of 4.60%, despite its stock nearing a yearly high. The company appointed Benoit Gabelle as Group CFO on September 24, 2026, succeeding an interim role. This leadership change is part of ongoing preparations for the upcoming Q3 revenue release, indicating a focus on enhancing operational efficiency.