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BPO Industry Daily

Genpact's Industry Recognition and Strategic Growth

Genpact has been awarded the Growth Honor of the Year at Everest Group's 2026 Elevate Honors, showcasing its market-leading organic revenue growth. This recognition highlights Genpact's commitment to transforming critical operations through innovative AI solutions and process intelligence, reinforcing its leadership in the BPO sector. The company's strategic focus on enhancing operational efficiency in finance and supply chain management has been pivotal in achieving this accolade.

Challenges in Employee Experience at Genpact

Serious allegations of gender discrimination and harassment have surfaced at Genpact in Hyderabad, prompting the company to initiate an independent review. This follows reports of excessive working hours and insufficient support from senior management, raising broader concerns about workplace culture and trust within the company.

Teleperformance's Market Position and Leadership Changes

As Teleperformance prepares to release its third-quarter 2026 revenue, it faces scrutiny after a reported first-half revenue decline of 4.60% year-over-year. Despite the challenges, the company remains a key player in the BPO sector, with recent leadership changes, including the appointment of Benoit Gabelle as CFO, aimed at supporting the group's transformation and enhancing investor relations.

Sector Employment and Educational Ties

Amity University in India, known for its strong placement records, lists Genpact among its top recruiters, offering competitive packages to graduates. The university's industry-based curriculum and focus on global opportunities make it a significant contributor to the talent pipeline for the BPO sector.