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BPO Industry Daily

Teleperformance's Strategic Leadership Changes

Teleperformance has confirmed Benoit Gabelle as the new Group Chief Financial Officer, effective from September 24, 2026. Gabelle, who served in an interim capacity since March 2026, is tasked with supporting the company's transformation and enhancing operational strategies. This leadership change is part of Teleperformance's broader efforts to modernize financial processes through technology and optimize its financial structure.

Genpact's Financial Growth and Challenges

Genpact Limited has reported steady revenue and earnings growth primarily due to its Advanced Technology Solutions unit, which is outpacing its Core Business Services. However, the company faces challenges with a decline in operating cash flow and risks associated with client spending and technological advancements. Despite these challenges, management remains optimistic about the future growth of its technology solutions.

Teleperformance's Recruitment Drive in Hyderabad

Teleperformance has initiated a recruitment drive for 100 International Chat Support Executive positions in Hyderabad, with competitive salaries offered. The recruitment process includes interviews from October 13 to October 19, emphasizing the company's commitment to expanding its workforce and enhancing customer support capabilities.

Teleperformance Stock Market Dynamics

Teleperformance stock is trading at EUR 75.76, slightly below its 52-week high, with analysts setting a target of EUR 76.96. The company is preparing to release its third-quarter revenue, as it navigates market competition and adapts strategies in response to AI advancements impacting the BPO industry.

New It Infrastructure in Telangana

Telangana's IT Minister announced plans for a new IT tower in Hanamkonda, aiming to boost the region's IT infrastructure. This development builds on existing projects, such as the iTEK Nucleus in Hyderabad, and is expected to create significant employment opportunities, supporting companies like Genpact that are already operational in the area.