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BPO Industry Daily

Leadership Changes at Saksoft for Ai-Driven Growth

Saksoft Limited has appointed Gurmeet Chahal as its first non-promoter CEO, effective October 12, 2026, following strong fiscal performance. Chahal, with over 25 years in enterprise technology, aims to drive growth and strategic acquisitions, focusing on AI-driven solutions. Founder Aditya Krishna will remain as Chairman, emphasizing the importance of trust and values in the company's global expansion.

Teleperformance's Market Performance Amid Industry Challenges

Teleperformance is navigating fluctuating market conditions, with its stock trading below the yearly high. The company faces challenges such as 0% organic revenue growth forecasts and restructuring costs, impacting profitability. Investors are observing market movements closely as the company prepares to release its next earnings report, with particular attention on the evolving BPO sector dynamics.

Genpact Faces Allegations of Workplace Misconduct

Genpact is conducting an independent review following serious allegations from employees at its Hyderabad office concerning excessive working hours, gender bias, and harassment. These allegations, brought to light by employee Rohit Kotana, have sparked a broader discussion about workplace culture and management practices at Genpact. The company has reiterated its commitment to employee safety and dignity.

Genpact's Market Sentiment and Strategic Comparisons

Genpact is experiencing mixed market sentiment, with trading strategies indicating potential downside risks. In competitive comparisons, despite Genpact's higher revenue and dividend yield, analysts favor UL Solutions for its consensus rating and potential market upside, highlighting the competitive landscape within the industrial sector.