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BPO Industry Daily

Genpact's Strategic Shift to Delaware

Genpact has announced plans to move its corporate domicile from Bermuda to Delaware, with a shareholder vote scheduled for November 2026. This move is expected to provide cost savings and leverage Delaware's favorable corporate laws. The company reported a revenue increase in the second quarter of 2026, highlighting the growth in Advanced Technology Solutions, setting a positive context for the upcoming vote.

Teleperformance's Leadership and Financial Challenges

Teleperformance appointed Benoit Gabelle as its new CFO amidst a period of declining revenue and earnings. The company is facing financial challenges, including a 1.7% decline in first-half revenue for 2026. Teleperformance's stock price reflects these challenges, though the company is pursuing AI-driven efficiency improvements to enhance its financial performance.

Ai's Impact on Call Center Outsourcing

The global call center outsourcing market, valued at $110 billion, is experiencing a downturn due to AI advancements that enable companies to insource customer service functions. Teleperformance and other BPO firms are witnessing a decline in demand for traditional services, as automation replaces roles and alters client relationships.

Genpact's Outcome-Based Revenue Model

Genpact is transitioning towards performance-based pricing models, with over 50% of its revenue now independent of headcount. This shift, led by Genpact's global agentic AI officer Vijay Vijayasankar, highlights the company's focus on AI to improve operational efficiency, as seen in their accounts payable services that reduce invoice processing costs.

Healthcare Telemarketing Market Expansion

The outbound telemarketing market for healthcare is projected to grow significantly from 2026 to 2033, driven by technological innovations and strategic business developments. Companies like Genpact are positioned to benefit from these trends, with a focus on strategic planning and risk assessment in the expanding healthcare sector.

Genpact's Environmental Csr Initiatives

Genpact participated in a tree planting initiative at KU College of Engineering & Technology, planting 1,000 saplings as part of its corporate social responsibility efforts. Partnering with United Way of Hyderabad, Genpact is committed to maintaining these saplings for three years, demonstrating its dedication to environmental conservation.