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BPO Industry Daily

Teleperformance's Market Position and Legal Challenges

Teleperformance recently received recognition as the Asia-Pacific Company of the Year in Customer Experience Management Services, highlighting its strategic use of AI. Despite a steady stock performance near EUR 69, the company faces legal challenges in Colombia. The Labor Court of Medellín ruled against Teleperformance for attempting to dismiss a worker who organized a fundraiser, underscoring ongoing labor rights issues in the region.

Genpact's Legal and Operational Developments

Genpact is navigating significant legal hurdles following the Karnataka High Court's decision, which upheld the ED's seizure of its Gurugram office in a Rs 7,800-crore FEMA case. The court also set aside the agency's rejection of a $100-million investment NOC, requiring a fresh review. These rulings reflect the complex regulatory environment Genpact operates in, affecting its financial strategies.

Alorica Expands Bpo Operations in Philippines

Alorica is expanding its BPO operations with a new site in Tuguegarao City, Philippines, marking the first large-scale BPO facility in Region 2. This expansion, supported by local government efforts, aims to boost local employment and economic growth, moving beyond traditional BPO hubs.

Genpact's Recruitment Drive in India

Genpact is actively recruiting for customer service roles in Hyderabad, India, focusing on both fresh graduates and experienced professionals. This recruitment drive underscores Genpact's commitment to expanding its workforce and enhancing client service capabilities through digital-led innovations.