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BPO Industry Daily

Genpact Faces Legal Challenges Under Fema

The Karnataka High Court has upheld the Enforcement Directorate's (ED) seizure of Genpact's property in Gurgaon, based on suspicions of round-tripping funds, which is a potential violation of the Foreign Exchange Management Act (FEMA). The case involves a ₹7,800-crore fund trail linked to transactions between Genpact India and its overseas entities, raising compliance concerns. While the court allowed the ED's actions, it also directed a reconsideration of Genpact's application for a No Objection Certificate for a $100 million investment in its GIFT City entity, allowing operations to continue at the seized property without transferring it.

Teleperformance Faces Allegations on Workers' Rights

Teleperformance Kenya is under scrutiny due to allegations of poor recruitment practices and the mistreatment of content moderators, as reported by the French CGT Union and Kenyan civil society groups. In a separate case, a court in Medellín ruled in favor of a union leader at Teleperformance, ordering her reinstatement after her dismissal for organizing a fundraiser. These incidents highlight ongoing challenges related to worker rights and corporate responsibility in the BPO sector.

Genpact Ceo on Scaling Ai Implementation

Balkrishan 'BK' Kalra, CEO of Genpact, emphasized the importance of moving beyond experimental phases of AI to scalable applications that enhance business performance. At the AI Impact Forum, he discussed addressing technology, data, process, and talent debts to effectively harness AI. Kalra stressed the need for workforce readiness and training in AI tools, highlighting that employees must adapt to new roles to stay competitive.